USE CASES
NEGATIVE RESULTS
It's very difficult to avoid negative results these days. Anyone with an Internet connection can post something negative whenever they want - even if it's not true.
Needs:
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Monitoring
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Risk Assessment
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Reputation Management
EX-EMPLOYEE CHALLENGES
People don't like losing their jobs, but sometimes having to let someone go is a fact of life. Many times, they don't see it that way and choose to irrationally fight back in the form of scathing employee reviews.
Needs:
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Monitoring
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Risk Assessment
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Reputation/Crisis Management
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Image Repair
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Review site intervention
EXECUTIVE PROBLEMS
We get it, people are human and humans make mistakes. Your mistakes or the mistakes of one of your executives should NOT define your company's future though.
Needs:
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Risk Assessment
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Crisis Management
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Image Repair
BAD BUSINESS REVIEWS
It is definitely sad that in today's day and age, a negative review can be posted about your business, even if there was nothing negative to say.
Needs:
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Monitoring
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Reputation Management
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Image Building and Repair
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Review site intervention
EXAGGERATED CLAIMS
Products and opportunities don't always work the same way for everyone. It's critical to stay on top of health and financial claims to protect your company and the future of the business.
Needs:
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Monitoring
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Risk Assessment
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Reputation/Crisis Management
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Image Repair
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Review site intervention
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Training